Terms and Conditions

Introduction

Welcome to NoorPay Mobile Services LLC (“NoorPay”, “we”, “our”, or “us”). These Terms and Conditions govern your access and use of our website and services related to mobile top-up, prepaid recharge, digital wallet integration, SMS notifications, and customer loyalty programs. By using our site and services, you agree to comply with and be bound by these terms.

Use of Our Services

NoorPay provides telecommunications and mobile top-up services including but not limited to prepaid recharge, digital wallet integration, SMS notifications, and customer loyalty programs. You agree to use our services only for lawful purposes and in accordance with these Terms and Conditions.

Eligibility

You must be at least 18 years old to use our services. By accessing or using our services, you represent and warrant that you meet this age requirement.

User Account

To access certain features of our services, you may be required to create an account. You agree to provide accurate, current, and complete information when registering and to update such information as necessary.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Payments and Refunds

All payments for mobile top-ups, prepaid recharge, and related services shall be processed as specified on our website. NoorPay does not guarantee the availability or success of payment transactions and is not responsible for third-party payment processors.

Refunds are issued solely at NoorPay’s discretion and in accordance with applicable laws. Please contact NoorPay for any payment disputes; only payments made through official channels will be considered.

Use of SMS Notifications and Loyalty Programs

NoorPay may send SMS notifications related to your transactions and promotional offers relevant to our services. By using our services, you consent to receive such notifications in accordance with applicable regulations.

Participation in customer loyalty programs is subject to separate terms provided upon enrollment.

Intellectual Property

All content, trademarks, logos, and service marks displayed on this website are the property of NoorPay Mobile Services LLC or its licensors. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the services without our express written permission.

Limitation of Liability

NoorPay shall not be liable for any indirect, incidental, consequential, or exemplary damages arising from the use or inability to use our services or website. Our total liability to you for any claim arising out of or relating to these Terms will not exceed the amount paid by you, if any, for accessing our services.

Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Governing Law and Jurisdiction

These Terms and Conditions are governed by and interpreted in accordance with the laws of the United Arab Emirates. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Dubai, Dubai Emirate.

Contact Information

If you have any questions regarding these Terms and Conditions or our services, please contact us at our physical office: